Terms of Service

Welcome to Nano Express. By accessing our website or using our courier and delivery services, you agree to comply with these Terms of Service. Please read them carefully before using our services.

1. Our Services

Nano Express provides courier, parcel pickup, transportation, and delivery services for individuals and businesses. Services may vary depending on location, parcel type, delivery destination, and availability.

2. Booking & Delivery Information

Customers are responsible for providing accurate and complete information, including:

  • Sender and recipient names
  • Phone numbers
  • Pickup and delivery addresses
  • Parcel details and declared value
  • Any special delivery instructions

Nano Express is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or misleading information provided by the customer.

3. Parcel Requirements

Customers must ensure that parcels are properly packed and suitable for transportation. Items that are illegal, dangerous, hazardous, prohibited, or restricted under applicable laws may not be accepted for delivery.

Nano Express reserves the right to refuse or return any parcel that violates our policies or applicable laws.

4. Delivery Time

We make reasonable efforts to deliver parcels within the estimated delivery timeframe. However, delivery times may be affected by traffic, weather, natural disasters, operational issues, incorrect addresses, recipient unavailability, or other circumstances beyond our reasonable control.

Estimated delivery times are therefore not guaranteed unless specifically agreed otherwise.

5. Shipping Charges & Payment

Courier charges will be determined based on factors such as delivery location, parcel size or weight, service type, and applicable fees.

Customers are responsible for paying all applicable charges associated with their shipment. Additional charges may apply for special handling, return delivery, storage, or other services.

6. Prohibited Items

Customers must not send items that are prohibited by law or by Nano Express policies. This may include, but is not limited to:

  • Illegal drugs and substances
  • Explosives and hazardous materials
  • Weapons or other unlawful items
  • Counterfeit or stolen goods
  • Items prohibited under applicable laws and regulations

Nano Express may refuse, hold, return, or report shipments when necessary.

7. Delivery & Recipient Responsibility

The sender is responsible for providing correct recipient information. The recipient should be available to receive the parcel or follow the applicable delivery instructions.

If delivery cannot be completed because the recipient is unavailable or the provided information is incorrect, additional delivery or return arrangements may apply.

8. Loss, Damage & Claims

Nano Express takes reasonable care in handling parcels. If a parcel is lost or damaged during transportation, customers may contact our support team and submit a claim according to our applicable claims procedure.

Any compensation or liability will be subject to Nano Express's applicable policies, declared parcel value, service terms, and limitations permitted by law.

9. Customer Responsibilities

Customers agree not to misuse our services or provide false, fraudulent, or misleading information. Customers are also responsible for ensuring that the contents of their parcels comply with applicable laws and Nano Express policies.

10. Service Availability

We may temporarily suspend, modify, or discontinue any part of our services due to maintenance, operational requirements, technical issues, emergencies, or circumstances beyond our control.

11. Limitation of Liability

Nano Express will not be responsible for indirect, incidental, or consequential losses arising from delays, service interruptions, incorrect information, recipient unavailability, or circumstances beyond our reasonable control, to the extent permitted by applicable law.

12. Privacy

Your use of Nano Express services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

Nano Express may update these Terms of Service from time to time. Updated terms will be published on this page with a revised effective date. Continued use of our services after changes are published constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact Nano Express through the contact information provided on our website.

Nano Express — Fast, Reliable, and Secure Delivery.